Terms and Conditions

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BOOKING CONDITIONS

IMPORTANT - Please read before making a booking

HIRE CARAVANS FLEET

Bookings commence at 3.00 pm on the day of arrival and cease at 10.00 am on the day of departure. Please notify us of arrival after 7.00 pm as we reserve the right to re-let the accommodation if notification has not been received.
The number of persons including children must be stated on the booking form and must not exceed the number of berths. Bed linen is provided - but please bring your own towels.
Key/damage deposit £80.00 (paid with booking), will be returned by post, provided the caravan is left clean and tidy. Breakages and damage must be reported and paid for. The Company reserves the right to charge a cleaning fee of £40.00 if the caravan is not left in a suitable state. (Vacuum cleaners are available at reception).
Only 1 car is included in the price of caravan hire. Please note vans and motorhomes are not allowed in the static caravan areas.

TOURERS AND TENTS

Bookings commence at 12.00 noon on the day of arrival and cease at 11.00 am on the day of departure. Specific pitches may be booked and whilst every effort will be made to provide these, they cannot be guaranteed. Touring units may not be sited or occupied until booked in. No pitching after 10.00 pm.
Hook-ups and super pitches: The Company cannot accept responsibility for any accident or damage arising from the use of unsuitable electrical equipment. Customers pitching on an electrical hook-up without permission will be charged accordingly and may be requested to move.
Early Arrivals. If your pitch is occupied, please note there is NO holding area for early arrivals. If your pitch is free, a charge will be made for early occupation.
We only permit breathable groundsheets on our pitches.
Gazebos are only permitted where it fits within the boundaries of a numbered pitch or where a separate pitch has been booked for it.

CANCELLATIONS AND REFUNDS

A booking is a contract and the first named person on the booking form is responsible for the total price of the accommodation or pitch.
All cancellations must be made in writing by fax or letter with signature - sorry no e-mail.
Refunds on bookings not covered by the Cancellation Plan will only be made where the unit or pitch is re-let, or in the case of a Meadows pitch, where the Meadows is fully booked and will be dealt with at the end of the season. An administration charge will be made on these refunds.
Refunds will not be given for reasons beyond the control of the Park, e.g. bad weather or equipment failure.
Refunds on deposits will only be made when covered by the terms of the Cancellation Plan.

PARK RULES

Pedestrian priority on all Park roads. Drivers and cyclists to keep to walking speed. Drivers must hold a current driving licence and be covered by insurance. For safety reasons roller skates, roller blades and skateboards are not allowed anywhere on the Park.
Toilets and showers are open 24 hours a day. Young children must be accompanied by a parent.
Noise. Please show consideration to your neighbours and keep noise down - particularly between 11.00 pm to 7.30 am.
Rubbish bins are provided within easy reach of all units. Please help to keep the Park immaculate by keeping your pitch clean and tidy. Doggy litter bins are also provided.
Notices, signs and directions posted in the Park must be observed.

DOGS

The Management reserves the right to refuse admission to, or eject from the Park, any dog which it considers inappropriate as a family pet. Dogs must be kept on leads (not exceeding 2 metres) at all times and exercised off the Park and beach. (Should accidents happen, please clear up). DO NOT leave dogs unattended at any time.
Dogs are not permitted in 'The Square', the children's adventure play area, shop, launderette or toilet/shower blocks.
HIRE FLEET: Please remember your dog's bedding. Dogs are not allowed on beds or settees.
No other pets are permitted.

GENERAL

Sorry - no single sex groups or unsupervised young groups.
Mother Ivey's Bay is a family park and bookings are only accepted from couples or families. Only 1 family group per pitch. No Group Bookings.
The balance due on booking must be paid at least 28 days before your holiday commences. We reserve the right to re-let if payment has not been received by the due date. All prices include VAT at the standard rate. Any changes in the rates will be adjusted at the time of your holiday.
Should the Company have to cancel a booking for any reason whatsoever the liability of the Company will be limited to a refund of the monies paid.
The Company and its employees accept no liability for loss or damage to persons or property about the Park, nor for any equipment or facilities which may be temporarily out of use.
Any person in breach of our Booking Conditions or Rules and Bye-laws, plus any person causing offence to other guests, may, at the discretion of the Park Management, be asked to leave immediately. No refund will be given.
Gates are locked to vehicles between midnight and 7.00 am.
Barbecues in a proper container are permitted on the Park and beach. No open fires. Please do not put disposable BBQs on the grass.
Boats are not permitted on the Park or the beach without prior written permission from the Park.
Cars. Only one extra car (including day visitors) per booking. Extra cars on touring pitches must comply with pitching rules i.e. all equipment must fit side-by-side on pitch. All visitors will be charged the daily 'extra car' rate for touring customers.

The Management and staff will do everything in their power to ensure that you have a happy and memorable holiday at Mother Ivey's Bay.

HOLIDAY CANCELLATION PLAN

Advance bookings can be accepted provided you have our Cancellation Plan or make payment in full. Our Holiday Cancellation Plan (premium of: 1-7 days £20, 8-14 days £40, 15-21 days £60 etc.), must be paid with your deposit and will protect you and your party up to and including the day of arrival against cancellation because of:

Accident, injury, illness or death of a member of your party or close relative.
Redundancy or jury service of a member of your party.

In the event of cancellation we will return all monies (less Plan premium) already paid to us under this scheme. Cancellations must be made in writing (Fax or Letter). Supporting evidence must be provided (e.g. doctor's certificate) before any refund will be made. Only members of your party named on the booking form are covered by this Plan. The Plan does not include pregnancy, illness related to pregnancy or any pre-existing conditions. All other cancellations are subject to the terms and conditions laid out under the heading CANCELLATIONS AND REFUNDS.

To make a hire caravan booking, click here To make a tourer/tent booking, click here