Booking Conditions

IMPORTANT – Please read before making a booking

Hire Caravans Fleet

  • All bookings commence at 3.00 pm on day of arrival and caravans must be vacated by 10.00 am at the latest on the day of departure. Please notify us of arrival after 5.00 pm as we reserve the right to re-let the accommodation if notification has not been received.
  • The number of persons including children must be stated at the time of booking and must not exceed the number of berths. Bed linen is provided – but please bring your own towels.
  • Breakages and damage must be reported and paid for. The Company reserves the right to charge a cleaning fee of £40.00 if the caravan is not left in a suitable state. (Additional vacuum cleaners are available at reception).
  • Only 1 car is included in the price of caravan hire. Please note vans and motorhomes are not allowed in the static caravan areas.

Tourers and Tents

  • Bookings commence at 12.00 noon on the day of arrival and cease at 11.00 am on the day of departure. Specific pitches may be booked and whilst every effort will be made to provide these, they cannot be guaranteed. Touring units may not be sited or occupied until booked in. No pitching after 10.00 pm.
  • Hook-ups and Deluxe pitches: The Company cannot accept responsibility for any accident or damage arising from the use of unsuitable electrical equipment. Customers pitching on an electrical hook-up without permission will be charged accordingly and may be requested to move.
  • Early Arrivals. If your pitch is occupied, please note there is NO holding area for early arrivals. If your pitch is vacant, a charge will be made for early occupation.
  • We only permit breathable groundsheets on our pitches.
  • Gazebos are only permitted where it fits within the boundaries of a numbered pitch or where a separate pitch has been booked for the gazebo.
  • We regret that private generators are not permitted.

All Bookings

  • A booking is a contract and the first person named on the booking is responsible for the total price of the accommodation or pitch.
  • A 50% non-refundable deposit is payable at the time of booking.
  • The balance due on the holiday is payable at least six weeks before your holiday commences. We reserve the right to re-let if payment has not been received by the due date.
  • All payments made are non-refundable.
  • All prices include VAT at the standard rate. Any changes in rates will be adjusted at the time of your holiday.
  • Refunds will not be given for reasons beyond the control of the Park, e.g. bad weather or equipment failure.
  • We strongly recommend that you take out Holiday Insurance to protect you in the event that you are unable to take your holiday.

Park Rules

  • Pedestrian priority on all Park roads. Drivers and cyclists to keep to walking speed. Drivers must hold a current driving licence and be covered by insurance. For safety reasons roller skates, roller blades and skateboards are not allowed anywhere on the Park.
  • Toilets and showers are open 24 hours a day. Young children must be accompanied by a responsible adult.
  • Noise. Please show consideration to your neighbours and keep noise down – particularly between 11.00 pm and 7.30 am.
  • Rubbish and recycling facilities are provided within easy reach of all units. Please recycle to help reduce waste. Help to keep the Park immaculate by keeping your pitch clean and tidy. Doggy litter bins are also provided.
  • Notices, signs and directions posted in the Park must be observed.

Dogs

  • The Management reserves the right to refuse admission to, or eject from the Park, any dog which it considers inappropriate as a family pet. Dogs must be kept on leads (not exceeding 2 metres) at all times on the Park and between 10.00 am and 6.00 pm on the beach. Please exercise dogs off the Park and beach. (Should accidents happen, please clear up). DO NOT leave dogs unattended at any time.
  • Dogs are not permitted in ‘The Square’, the children’s adventure playarea, shop, launderette or toilet/shower blocks.
  • HIRE CARAVANS: Please remember your dog’s bedding. Dogs are not allowed on beds or settees.
  • Maximum of two dogs allowed.
  • No other pets are permitted.

General

  • Sorry – no single sex groups or unsupervised young groups. Mother Ivey’s Bay is a family park and bookings are only accepted from couples or families. Only 1 family group per pitch. No Group Bookings.
  • Should the Company have to cancel a booking for any reason whatsoever the liability of the Company will be limited to a refund of the monies paid.
  • The Company and its employees accept no liability for loss or damage to persons or property about the Park, nor for any equipment or facilities which may be temporarily out of use.
  • Any person in breach of our Booking Conditions or Rules and Bye-laws, plus any person causing offence to other guests may, at the discretion of the Park Management, be asked to leave immediately. No refund will be given.
  • Gates are locked to vehicles between midnight and 7.00 am.
  • Barbecues in a proper container are permitted on the Park and beach. No open fires. Please do not put disposable BBQs on the grass.
  • Boats are not permitted on the Park or the beach without prior written permission from the Park.
  • Cars. Only one extra car (including day visitors) per booking. Extra cars on touring pitches must comply with pitching rules i.e. all equipment must fit side-by side on pitch. All visitors will be charged the daily ‘extra car’ rate for touring customers.

At Mother Ivey’s Bay we are dedicated to doing our best to ensure that you have a happy and memorable holiday.

 Please click here to book your holiday online


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